If you look up the job description of a commercial property manager, you probably won’t see “babysitting” listed.
But that’s exactly what happens if your landscaping company isn’t doing their job.
You have better things to do than keep track of the last time they mowed, wonder if they’ll pull those weeds or call to ask why your seasonal color flowers haven’t been installed.
If you’re a Level Green Landscaping customer, you won’t worry about any of that.
We've developed in-house technology to keep you instantly updated on exactly what our crews do on your property and when.
Michael Mayberry, Level Green’s chief technical officer, fills you in.
Property Service Reports — No Waiting
“Property managers get very busy,” Mayberry says. “They may not realize how much time has passed since we were there. They might look out the window and think the grass needs to be cut, not realizing we were there three days ago. They think, ‘When was the last time Level Green was here?’”
Now, they know.
Level Green’s digital property service reports detail exactly what services were performed when. Were flower beds weeded? Trees pruned? Mulch delivered? Irrigation checked?
There’s no mystery — it’s all outlined for you, in a snap.
“It might include a photo,” Mayberry says. “We can show you a hole we discovered on your property that should be filled in so nobody twists their ankle.”
The reports aren’t new —but the technology that delivers them instantly is.
Just Check Your Email
“We used to do these reports with carbon paper copies,” Mayberry says. “But it might have taken a few days or a week for them to make it to the customer.”
Now, they’re instant.
“We’ve created a digital system in-house to collect the information from the supervisor on site and email it to the account manager, the operations manager and the client,” Mayberry says.
“As soon as we’re finished on your site, it can be emailed to you.”
Customers need to sign up for these automatic emailed reports, Mayberry says, so tell your account manager if you’re interested.
“We don’t want to overload your email account if you don’t want the reports,” he says. “Maybe a property manager is on site all the time and sees us every time we visit. But another property manager might be in Florida and find it really helpful to get it automatically.”
Next Up: The Quality Inspection
Like the property service reports, Level Green’s regular quality inspection reports used to be done on paper. Now, they're digital.
These inspections are for internal use, to make sure all the work being done on your property is of the highest quality.
Every account manager and operations manager is required to do one physical property inspection each month for every customer.
They check to see if the crew is following all safety rules, from wearing safety vests and glasses to proper parking. Is there a properly charged fire extinguisher in the truck? Is everyone wearing proper footwear?
They also check the quality of the crew’s work. Are the lines mowed straight? Is the site clear of any trash or debris? Is there anything that could be done better? Are any enhancements needed?
“It forces us to be proactive,” Mayberry says. “We want to bring any problems to the property manager — not the other way around. It constantly puts eyes on the property.”
The technology upgrade to digital quality inspection reports means they’re delivered instantly, Mayberry says. “There’s no waiting for a piece of paper,” he says. “Because they’re delivered instantly by email, we can take care of any problems much faster.”
It also reduces paper use.
“We’re doing what we can to be a greener company,” he says.
Technology Unique To Level Green
While there are apps on the market that can track landscaping work, Mayberry developed this technology specifically for Level Green.
“Because it’s specific to our company, we have access to all the data and can use it however we want,” he says. “We can track how many times the same comment has been made on a quality inspection. We can add more sections to it if we need to. We can use the information in personnel evaluations at the end of the year. You can’t do all that if you’re using a third party system.”
At Level Green, We Keep You In The Know
At Level Green, we’re always looking ahead to make use of the latest technology to deliver the best landscaping service for your commercial property.
And if the technology we need isn’t available, we create it ourselves.
If you’re not already a Level Green Landscaping client, we’d love to add you to our growing list of happy customers.
Our focus is on commercial properties like offices, mixed-use sites, HOAs, municipalities and institutions in Maryland, Washington DC and parts of Virginia.
Contact us at 202-544-0968. You can also request a free consultation online to meet with us one-on-one.
We’d love to hear from you.